DocScanner / Support
DocScanner Support
Answers to the questions we hear most, and a fast way to reach a human when you need one.
Contact
For any question, bug report or feature request, email docscanner@contact.me. We usually reply within 2 business days. Including your iOS version and a screenshot speeds things up a lot.
Frequently asked questions
Are my documents private?
Yes. Everything runs on your device. Scans, OCR text and search never leave your iPhone unless you share or export them yourself. See the Privacy Policy for details.
How do I restore my Pro purchase?
Open the app, go to the Me tab, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used for the original purchase.
I forgot my locked folder password. Can you reset it?
No. Locked documents are encrypted on your device with a key derived from your password. We never see or store it, so we cannot recover or reset it. If Face ID unlock was enabled, you can still open the folder with Face ID and set a new password in the app.
How do I remove the watermark from exports?
The small corner signature on exported files is removed with DocScanner Pro. Your documents inside the app are never watermarked, so upgrading later re-exports everything clean.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iPhone Settings, tap your name, then Subscriptions, choose DocScanner, and tap Cancel. You keep Pro access until the end of the paid period.
How do I back up my library?
In the Me tab, tap Back Up Library to save an archive to iCloud Drive or Files. Restore from Backup merges it back without creating duplicates. Locked folders stay encrypted inside the backup.
How do I change the app language?
Open the Me tab, tap Language and pick any of the 13 supported languages. The app switches immediately, independent of your iPhone's system language.
Scanning will not start or the camera looks stuck. What do I do?
Make sure DocScanner has camera permission in iOS Settings, then force-quit and reopen the app. If the problem persists, restart your iPhone and try again; if it still occurs, email us with your iOS version.
Something else on your mind?
Email us and a human will read it: docscanner@contact.me
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